Skip to main content

ATG Search troubleshooting tips

In this blog, I have listed some basic ATG Search troubleshooting tips in some general scenarios.

1. If the index did not deploy, consider the following possible causes :
  • Is the DeployShare property configured @ /atg/search/routing/LaunchingService component ? 
  • Is enough space available @ deployment share box for the index ? 
  • Are the RMI ports configured correctly in the RoutingSystemService component ? 
  • If the search engine application is running in a separate box, this application is invoked through a RemoteLauncher running in these boxes. Check whether these RemoteLaunchers are running in these boxes ?
2. If you have trouble in launching one or more search engines, try the following remedies:
  • If the Search engine is standalone, set the /atg/search/routing/LaunchingService component’s engineDir property to the absolute path of the Search engine directory. 
3. Search unavailable in the estore page, even when the SearchEngine is in "Running" status.

        This may occur sometimes, when the eStore-AppServer 's SearchEngineService component is pointing to the old port, different from what the engine is actually pointing as mentioned in the searchServer's SearchEngineService component. This occurs when indexing is triggered and when searchIndexing gets completed, the searchEngine port gets a new value. Inorder to resolve this, either restart this SearchEngineService component of the estore server. If its still not pointing to the right port, then restart the eStore AppServer.

4. Following are the steps to enable the different logging for troubleshooting :
  • Set the LaunchingService component’s loggingDebug property to true and look at the Launching debugging line.
  • Go to /atg/search/routing/SearchEngineService/ and change the loggingAllRequests property value to true to log all requests made to the Search engine. 
  • Go to /atg/search/routing/LaunchingService and change the engineLogLevel property value to D to enable debug logging. This will log all requests and takes effect upon the next engine restart. 
 5. In case of failure in indexing, check the following logs
  • JBoss server logs - <JBOSS_HOME>\server\atg\logs\server.log
  • Dumping request logs Folder - <ATG_HOME>\logs\searchEngineActivity\*.xml (request and response xmls). These logs will provide what was the request send to search engine in xml form and what was the response from engine for a query.
  • Search engine logs - <ATG_HOME>\Search2007.1\SearchEngine\i686-win32-vc71\bin. This can also be used for checking the indexing failing in the engine level.  

Labels:

Comments

  1. Anonymous17 February 2012 at 20:13

    Hi Sony, I am facing one scenario where one of the index file which is in being used by answer servers got deleted due to which search indexing is failing with message "swap failed". Do you have any idea about this.

    ReplyDelete
  2. Sony Thomas18 February 2012 at 09:36

    You have only one search index file or have a other old index files @ history ? .

    If you have old index files @ history, just try to deploy some historical index files and after that do fresh search indexing.

    Let me know whether this works... :-)

    ReplyDelete
  3. CK3 June 2013 at 01:35

    Hi Sony,

    I am facing an issue with ATG search where some of the orders are not searchable with property "status".

    Can you please help?

    Thanks

    ReplyDelete
  4. Sony Thomas5 July 2013 at 21:40

    You are using the search for CSC ?
    You configured order status as a text-property @ product catalog output config file ?

    ReplyDelete
  5. Unknown23 October 2015 at 22:48

    Hi sony,

    II configuring csc search.For order I m able to setup search.and getting search results but for profile I m not able to see the indexed file I'm deploy share although m pointing correct path.

    ReplyDelete

Post a Comment

Popular posts from this blog

ATG Search - search engine tuning settings

In this blog, I am going to list the best tuning settings for ATG Search engine. The AESoapConfig.xml, AESoapWaspConfig.xml  and AEConfig.xml are the xmls referred below and you can find it @  <ATG_DIR>\<Searchx.x>\SearchEngine\<operating_system>\bin\ folder. (1)  Make sure that the AESoapConfig.xml's rwTimeout is less than or equal to routing's readTimeoutMs. You could find the routing's readTimeoutMs @ atg\search\routing\SearchEngineService component.               rwTimeout is the  length of time in seconds to wait before a read or write operation times out on an active connection. The number can be decreased to improve performance. However, a value that is too low could cause slow connections to be prematurely closed. (2)  Adjust the number of engine threads to match the number of CPUs available to the engine. Note that the minimal value for maxThreads and maxSpar...
Post a Comment
Read more

Intimation u/s 143(1) of the Income Tax act

Have you got your Income Tax filing e-receipt ? After a successful assessment of tax returns, income tax department issues Intimation u/s 143(1). Normally these intimations will be received through email to the Email address provided when filing income tax returns online. If “NET AMOUNT REFUNDABLE /NET AMOUNT DEMAND”  is less than Rs 100, you can treat this Intimation u/s 143(1) as completion of income tax returns assessment under Income Tax Act. It can be useful for the proof of Income/ Completion of income tax returns assessment. In case of demand , we need to pay the entire Demand within 30 days of receipt of this intimation.The payment can be made using the printed challan enclosed in the mail or you can go for online tax payment. The Tax Payment challan is enclosed if the Tax Payable exceeds Rs. 100. If you go for online tax payment, follow the instructions listed @   http://tips4ufromsony.blogspot.com/2011/03/online-income-tax-payment-using.html  a...
2 comments
Read more

ATG Search architectural flow : Search and Index

I would like to explain the high level ATG Search implementation architecture ( for an online store) through the above diagram. In this diagram 1.x denotes the search functionality and 2.x denotes the indexing functionality. I have given JBoss as the application server. Physical Boxes and Application Servers in the diagram ( as recommended by ATG )  : Estore ( Commerce ) Box --> The box with the estore/site ear (with the site JSPs and Java codes). Search Engine Box --> The box with the search engine application running. Indexing Engine Box --> The box with the indexing engine application running. CA (Content Administration) Box --> The box with the ATG CA ear ( where we could take CA -BCC - Search Administration and configure the search projects) . Search Indexer Box --> The box with the ATG Search Index ear ( to fetch the index data from repository). Note that the engine performing indexing will need access ...
7 comments
Read more

ATG - basic concepts of ATG

This blog is for the ATG beginners to get some basic overview about ATG. I just given the ATG concepts as a list of numbered points for the ease of understanding. 1. At the framework level, ATG is a               java based application platform for hosting web-based applications, as well as RMI accessible business components,               with an ORM layer,               a component container,               an MVC framework,               and a set of tag libraries for JSP. 2. Art Technology Group(ATG)'s Dynamo Application Server (DAS) is a Java EE compliant application server. DAS is no longer actively developed as ATG recommends using other Java EE applications servers for its products such as BEA WebLogic, JBoss or IBM WebSphere. 3. Prior to ATG 2007, JHTML was used instead of JSP for view purpose. J...
4 comments
Read more

ATG Product Catalog schema ER diagram

Check out the O rder schema ER-Diagram @   http://tips4ufromsony.blogspot.in/2012/02/atg-order-schema-er-diagram.html Check out the User Profile  schema ER-Diagram @ http://tips4ufromsony.blogspot.in/2012/03/atg-user-profile-schema-er-diagram.html If you would like to know the relationship between different Product Catalog tables, please find below screen shots of  Product Catalog schema ER Diagrams.
3 comments
Read more