Skip to main content

ATG Search troubleshooting tips

In this blog, I have listed some basic ATG Search troubleshooting tips in some general scenarios.

1. If the index did not deploy, consider the following possible causes :
  • Is the DeployShare property configured @ /atg/search/routing/LaunchingService component ? 
  • Is enough space available @ deployment share box for the index ? 
  • Are the RMI ports configured correctly in the RoutingSystemService component ? 
  • If the search engine application is running in a separate box, this application is invoked through a RemoteLauncher running in these boxes. Check whether these RemoteLaunchers are running in these boxes ?
2. If you have trouble in launching one or more search engines, try the following remedies:
  • If the Search engine is standalone, set the /atg/search/routing/LaunchingService component’s engineDir property to the absolute path of the Search engine directory. 
3. Search unavailable in the estore page, even when the SearchEngine is in "Running" status.

        This may occur sometimes, when the eStore-AppServer 's SearchEngineService component is pointing to the old port, different from what the engine is actually pointing as mentioned in the searchServer's SearchEngineService component. This occurs when indexing is triggered and when searchIndexing gets completed, the searchEngine port gets a new value. Inorder to resolve this, either restart this SearchEngineService component of the estore server. If its still not pointing to the right port, then restart the eStore AppServer.

4. Following are the steps to enable the different logging for troubleshooting :
  • Set the LaunchingService component’s loggingDebug property to true and look at the Launching debugging line.
  • Go to /atg/search/routing/SearchEngineService/ and change the loggingAllRequests property value to true to log all requests made to the Search engine. 
  • Go to /atg/search/routing/LaunchingService and change the engineLogLevel property value to D to enable debug logging. This will log all requests and takes effect upon the next engine restart. 
 5. In case of failure in indexing, check the following logs
  • JBoss server logs - <JBOSS_HOME>\server\atg\logs\server.log
  • Dumping request logs Folder - <ATG_HOME>\logs\searchEngineActivity\*.xml (request and response xmls). These logs will provide what was the request send to search engine in xml form and what was the response from engine for a query.
  • Search engine logs - <ATG_HOME>\Search2007.1\SearchEngine\i686-win32-vc71\bin. This can also be used for checking the indexing failing in the engine level.  

Labels:

Comments

  1. Anonymous17 February 2012 at 20:13

    Hi Sony, I am facing one scenario where one of the index file which is in being used by answer servers got deleted due to which search indexing is failing with message "swap failed". Do you have any idea about this.

    ReplyDelete
  2. Sony Thomas18 February 2012 at 09:36

    You have only one search index file or have a other old index files @ history ? .

    If you have old index files @ history, just try to deploy some historical index files and after that do fresh search indexing.

    Let me know whether this works... :-)

    ReplyDelete
  3. CK3 June 2013 at 01:35

    Hi Sony,

    I am facing an issue with ATG search where some of the orders are not searchable with property "status".

    Can you please help?

    Thanks

    ReplyDelete
  4. Sony Thomas5 July 2013 at 21:40

    You are using the search for CSC ?
    You configured order status as a text-property @ product catalog output config file ?

    ReplyDelete
  5. Unknown23 October 2015 at 22:48

    Hi sony,

    II configuring csc search.For order I m able to setup search.and getting search results but for profile I m not able to see the indexed file I'm deploy share although m pointing correct path.

    ReplyDelete

Post a Comment

Popular posts from this blog

How to convert your Blogger Blog to PDF ?

You can use a website called "blogbooker" @  http://www.blogbooker.com/blogger.php   to convert your Blogger Blog to a PDF . Please find the steps below : 1. Save your blog as an xml using Blogger Settings - Other - Export Blog option 2. Go to the website " http://www.blogbooker.com/blogger.php " and select this XML , give your blog address and select the options like date range, page size, font, ... 3. Click the  "Create Your BlogBook" button to view and save your blog as PDF
4 comments
Read more

SOAP UI faster start up

If you feel like your SOAP UI is starting up very slowly, check whether this is due to any start up web page call. You can check this @ Preferences - UI Settings - Show Startup Page ==> Here you can deselect this option to improve the start-up time.
Post a Comment
Read more

ATG CA - BCC home screen : how to add a new link

          Activity source is the property which controls the links on the left nav on the BCC home screen. All activity sources are registered with the ActivityManager component at /atg/bizui/activity/ActivityManager . When rendering the BCC home page, the ActivityManager cycles through all the registered ActivitySource components and displays left navigation links for each of them on the BCC home page. For example if I want to add a new link "My New Link" , below screen shots exaplins how this can be done 1. Add  activityManager.properties to specify the activityresources. In this  activityManager, I specified one MyActivitySource. 2. Add  MyActivitySource.properties  to specify the name of the link and the other details . Here it refers to a bundle properties file.  3. Add  the bundle properties file  to specify the name of the link.  4. Now you could see the new link...
6 comments
Read more

Google Chrome shortcut keys

If you are a Google Chromey guy, please find below the list of shortcut keys for some of the most used features  :-) Find more shortcut keys @  http://www.google.com/support/chrome/bin/static.py?page=guide.cs&guide=25799&topic=28650
4 comments
Read more

Basic design decisions for a commerce search setup ( with an ATG Search view)

In this blog I would like to explain the basic set of configuration/design decisions needed to setup an ATG search project. Most of these design decisions are common for all Enterprise search applications. 1. Decide the searchable properties :   This means the properties that the business want the user to search in the ecommerce platform. In ATG search these are configured as the text properties in the product-catalog-output-config.xml ( the definitionFile of the \atg\commerce\search\ProductCatalogOutputConfig). Usually the displayName of product/sku, displayName of department/category/sub-category, skuId, brandName are the properties configured as searchable. 2. Decide the search refinement properties or the faceted properties :   After a user search for a keyword, search refinement is the next step done to filter his results. ATG supports the search refinement using the Faceted Search concept. Read more about facted search @...
6 comments
Read more