Skip to main content

ATG Search troubleshooting tips

In this blog, I have listed some basic ATG Search troubleshooting tips in some general scenarios.

1. If the index did not deploy, consider the following possible causes :
  • Is the DeployShare property configured @ /atg/search/routing/LaunchingService component ? 
  • Is enough space available @ deployment share box for the index ? 
  • Are the RMI ports configured correctly in the RoutingSystemService component ? 
  • If the search engine application is running in a separate box, this application is invoked through a RemoteLauncher running in these boxes. Check whether these RemoteLaunchers are running in these boxes ?
2. If you have trouble in launching one or more search engines, try the following remedies:
  • If the Search engine is standalone, set the /atg/search/routing/LaunchingService component’s engineDir property to the absolute path of the Search engine directory. 
3. Search unavailable in the estore page, even when the SearchEngine is in "Running" status.

        This may occur sometimes, when the eStore-AppServer 's SearchEngineService component is pointing to the old port, different from what the engine is actually pointing as mentioned in the searchServer's SearchEngineService component. This occurs when indexing is triggered and when searchIndexing gets completed, the searchEngine port gets a new value. Inorder to resolve this, either restart this SearchEngineService component of the estore server. If its still not pointing to the right port, then restart the eStore AppServer.

4. Following are the steps to enable the different logging for troubleshooting :
  • Set the LaunchingService component’s loggingDebug property to true and look at the Launching debugging line.
  • Go to /atg/search/routing/SearchEngineService/ and change the loggingAllRequests property value to true to log all requests made to the Search engine. 
  • Go to /atg/search/routing/LaunchingService and change the engineLogLevel property value to D to enable debug logging. This will log all requests and takes effect upon the next engine restart. 
 5. In case of failure in indexing, check the following logs
  • JBoss server logs - <JBOSS_HOME>\server\atg\logs\server.log
  • Dumping request logs Folder - <ATG_HOME>\logs\searchEngineActivity\*.xml (request and response xmls). These logs will provide what was the request send to search engine in xml form and what was the response from engine for a query.
  • Search engine logs - <ATG_HOME>\Search2007.1\SearchEngine\i686-win32-vc71\bin. This can also be used for checking the indexing failing in the engine level.  

Comments

  1. Hi Sony, I am facing one scenario where one of the index file which is in being used by answer servers got deleted due to which search indexing is failing with message "swap failed". Do you have any idea about this.

    ReplyDelete
  2. You have only one search index file or have a other old index files @ history ? .

    If you have old index files @ history, just try to deploy some historical index files and after that do fresh search indexing.

    Let me know whether this works... :-)

    ReplyDelete
  3. Hi Sony,

    I am facing an issue with ATG search where some of the orders are not searchable with property "status".

    Can you please help?

    Thanks

    ReplyDelete
  4. You are using the search for CSC ?
    You configured order status as a text-property @ product catalog output config file ?

    ReplyDelete
  5. Hi sony,

    II configuring csc search.For order I m able to setup search.and getting search results but for profile I m not able to see the indexed file I'm deploy share although m pointing correct path.

    ReplyDelete

Post a Comment

Popular posts from this blog

Google Chrome shortcut keys

If you are a Google Chromey guy, please find below the list of shortcut keys for some of the most used features  :-) Find more shortcut keys @  http://www.google.com/support/chrome/bin/static.py?page=guide.cs&guide=25799&topic=28650

ATG - quick reference to commonly used DSP Tags

In this blog, I would like to give a quick reference to the most commonly used DSP Tags.Note that in this DSP tag details : bean refers to a Nucleus path, component name, and property name param refers to a Page parameter value refers to a Static-value var refers to a EL variable id refers to a scripting variable ============================================================== 1.dsp:importbean     example: <dsp:importbean bean="/atg/dynamo/droplet/Switch"/> ============================================================== 2.dsp:page     usage: It encloses a JSP. The dsp:page invokes the JSP handler, which calls the servlet pipeline and generates HTTPServletRequest.    example:    <dsp:page> ..... </dsp:page> ============================================================== 3.dsp:include     usage: Embeds a page fragment in a JSP.     example:   <dsp:include src="/myPage/Result...

GC Log Analyzer from IBM

This blog is about the GC( garbage collection) log analyzer from IBM. If you have a GC log and you want to analyze the file,  this IBM tool will help you with some graphical analyzer and some recommendations. You can download it from the following URL : https://www.ibm.com/support/pages/ibm-pattern-modeling-and-analysis-tool-java-garbage-collector-pmat Please find below some screenshots and details that might help you. 1. Screenshot 1: 2. Screenshot 2 : 3. Screenshot 3 : 4. Screenshot 4:

Search Facets - how to create a new search facets in ATG Search

A Facet is a search refinement element that corresponds to a property of a commerce item type. ATG supports the search result refinement using the Faceted Search concept. Read more about facted search @  http://en.wikipedia.org/wiki/Faceted_search . Facet can either be ranges or specific values. Each facet is stored in the RefinementRepository as a separate refineElement repository item. Facets are divided into Global and Local facets. Global facets apply to all the categories and local facets only to the category in which they are created. For example Price/Brand can be considered as the facets that are common for all skus and New Release/Coming Soon can be considered as the facets that are specific to Physical Media products like Vidoe/DVD/Blue-ray/Books. We can use the ATG BCC - Merchandising UI to create facets. The Faceting Property depends on the meta-properties defined in the \atg\commerce\search\product-catalog-output-config.xml ( the def...

Good features of Eclipse 3.6 (Eclipse Helios) JDT

Read the Eclipse Galileo features @  http://tips4ufromsony.blogspot.com/2011/10/good-features-of-eclipse35-eclipse.html New options in Open Resource dialog : The Open Resource dialog supports three new features: • Path patterns: If the pattern contains a /, the part before the last / is used to match a path in the workspace: • Relative paths: For example, "./T" matches all files starting with T in the folder of the active editor or selection: • Closer items on top: If the pattern matches many files with the same name, the files that are closer to the currently edited or selected resource are shown on top of the matching items list. MarketPlace :  Searching and adding new plugins for Eclipse have always been a challenge. The Eclipse Marketplace makes this much easier – it allows you to not only search a central location of all Eclipse plugins, but also allows you to find the most recent and the most popular plugins. Fix multiple proble...